New Regulations from March 2022

Our staff have always worked in a socially isolated stance. The driver is alone in the van that is loaded independently and then delivered independently. Our ironers work in the isolation of their own homes.

Of paramount importance is that The Smoothing Iron can play their part in helping to reduce the spread of coronavirus and safeguard the welfare of our clients and staff . We continue to work in a Covid safe way. Should any of our staff contract the Virus they will work within the new guidelines of avoid rather than isolate.

oooWe MUST INSIST our clients consider the safety of our staff, as we consider the safety of our clients. We hope you will help in the following ways :-

• Please inform us if you or any household member is currently affected by the virus. In those circumstances, we can collect your ironing as long as the sanitizing proceedures below are followed.
• Use a hard-sided receptacle to contain your laundry
• Wash/sanitize your basket on a weekly basis. Particularly in the areas that are handled
• YOU MUST LEAVE THE IRONING IN A SAFE PLACE OUTSIDE FOR OUR COLLECTION, re sanitize the handle and rim area of the basket with a suitable ‘wipe’ once you have placed the basket outside. If we have to open door handles to retrieve the ironing, please wipe those too. (We will also wipe these after leaving)
• Clients who prefer to use their own coat hangers, please spray them with sanitizer
• Keep the time between washing and placing in the basket to a minimum, or keep the laundry in an area of minimal contact prior to collection
• Pay online for preference

Drivers will leave the ironing outside your premises and make you aware of the delivery.
For payments other than online, clients will be contacted during the day to inform them of the bill quantity, so that it is ready for the returning delivery. If possible leave in a safe place, again to keep face to face contact to an absolute minimum.


Will our staff be wearing PPE?
PPE is now optional. If we have to meet face to face and it is your preference our driving staff will wear masks.
Re the use of gloves
We continue to use alcohol based hand sanitisers after handling client baskets.

Working guidelines
The drivers will spray sanitize the handles and rim of the basket upon collection. We use a Zoflora disinfectant ratio 1:40 in a spray bottle. This is anti bacterial and anti viral. “Zoflora has proven efficacy (when diluted 1:40) against corona viruses. Therefore, it is reasonable to assume that Zoflora would have activity against the COVID-19 virus.”
The vehicle will be sanitized on all communal ‘touched surfaces’ between shifts.
Working practices will change as the pandemic evolves. Following guidelines and best practice.